WHERE. Do. I. Begin.........SHAWN NEEDS TO BE RELEASED OF HIS DUTIES FOR HIS FOUL BEHAVIOR. My differential was leaking. My normal mechanic said it was worse then the pinion seal and need to be taken to a bigger shop. He dropped off here on my behalf. They "diagnosed" it and said it was just the pinion seal. I thought that's great, wasn't as bad as we thought. Went to pick up my truck and after their test drive they said it's not fixed. It needs to have a 3rd member replaced on the differential. That quote was $3900 on top of the $830 they wanted me to pay for the service just done. I called my master mechanic friend and out on speaker phone so he could ask Shawn questions. How did you diagnose this, Shawn replied, the puddle of oil that was under the truck" That is not diagnosing, that's taking a look and guessing your assumption. You could have placed on a lift, put into drive and listened. Shawn said there was no gear oil so they couldn't do that. I had bottle of gear oil on my passenger seat they could have put in to test drive it. They were lazy and didn't do a real diagnosis. Shawn got upset and told me to take my truck. As he did this i still had one hand holding my phone and the other hand holding my back pack on my shoulder. SHAWN PUSHED ME DOWN and I landed on a floor jack. When i verbally said why wound you push me down, he replied "you punched me"'. And his two mechanics that were on opposite side of shop on other side of vehicles with no Visual line of sight Hollered across the shop, "yeah I saw you hit him". I said "with what hand my hands are full". I got a battery ticket. SHAWN IS A LIAR THAT PUTS HIS HANDS ON FEMALE CUSTOMERS. His employees are lairs because they lied for him to keep Shawn out of trouble. I am a female that was scared because of how he treated me and placed his hands on me. I was there alone and had no witnesses.
I know where to begin...the truth. You had your mechanic friend drop the vehicle off for you and tell us it needed the pinion leak fixed as the rear differential fluid was leaking everywhere. You didn't bother to tell us that you had been adding oil to it for an extended period of time. The rear differential was leaking so bad that the vehicle couldn't be test driven. We offered to fix the leak as seen and without the information needed to make the assumption you had already damaged the internal components. Only after repairing the leak and road testing the vehicle, could we identify that you had caused damage to the rear differential. After speaking with you again, post leak repair, only then did you identify that you had previously been having this issue and for some time and your mechanic friend told you "just drive it slow". We then provided you a new estimate for the differential replacement, and even offered to apply the cost of the leak repair to the differential replacement. You then took some time at the bar "having shots", before returning, yelling and cursing, punching Sean in the back, taking the car keys from him, backing your truck into another clients car, and leaving without paying a dime! At this point Sean had to call the police on you. Glad you finally returned an hour later so that the police could issue you a field sobriety test and a citation for assault and battery against Sean. You should consider yourself fortunate you are not in jail. After all the grief you put us through, the least you could do, is not complain about it. What an unbelievable story and literally the worst client we have ever seen...and that's saying a lot considering we've been in business almost 25 years!
- Asian Imports Auto – Henderson