Long story short: Absolutely perfect customer service.My family was driving our Subaru on a vacation to Vegas from San Diego when the car died about an hour south of Vegas. We got towed in after hours, and dropped our keys through the door. Jim got back to us first thing in the morning with the bad news that our car's engine was toast... Now our family was stranded at the hotel...Bad news, right?...Jim and his team were accessible, helpful, and kind throughout the whole process of deciding what to do with our car. They gave us honest advice, timely responses, and ultimately helped us resolve our problem as best we could.For this out-of-towner, I could not have imagined better service to help resolve an unfortunate situation. If you are a local to Vegas, or your car has trouble on your visit, this is the place to go.