I’m went to Asian Imports because any appointment I could make with my dealer was far out on the calendar. I went in for an estimate, which I thought would be folded into the cost of the repair if I had them do it. Not the case. They just waive the fee for the estimate—$160 in my case. When I complained that was unclear when the work for the estimate was started, he said he’d still waive the fee and and do something else for me in addition, which came to $40 off the labor. In the end, the repair was right around the same price as the dealership. I consider myself lucky. Their office air was out and it was really hot, especially for older customers. I hope they get a fan for the office as a standby. I’m very happy so far with the work that was done.
Dear Edward, thank you for choosing Asian Imports and for sharing your experience. We apologize for any confusion regarding the estimate fee. We're glad we were able to resolve the situation and provide you with a discount. Your comfort is important, and we appreciate your suggestion about the office fan. We take feedback seriously and will look into this. It's great to hear that you're happy with the repair. If you have any further questions or concerns, please don't hesitate to reach out.
- Asian Imports Plus - Southwest Las Vegas